General

What is your return policy?
We want you to be completely satisfied with your purchase. You may return most new, unwashed, and unworn items with original tags attached within 30 days of receipt for a full refund to your original payment method. Some exclusions may apply. For more details, please visit our website.

Do you ship internationally?
We currently ship to addresses within the United States and its territories. We do not offer international shipping at this time.

How can I track my order?
Once your order has shipped, you will receive a shipment confirmation email containing your tracking number and a link to track your package. You can also track your order by logging into your account on our website.

What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal.

How can I change or cancel my order?
We process orders very quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered the shipping process.

My item is final sale. Can I return it?
All items marked “Final Sale” at the time of purchase cannot be returned or exchanged. Please review your selections carefully before completing your order.

Shipping

What are your shipping options and costs?
We offer a variety of shipping options at checkout. Standard shipping is typically free for orders over a certain amount. Expedited shipping options are available for an additional fee. Specific costs and delivery times will be displayed during checkout.

How long will it take to receive my order?
Order processing time is typically 1-2 business days. Delivery time depends on the shipping method you selected at checkout. Standard shipping usually takes 3-7 business days after processing.

I received a shipping confirmation, but my tracking hasn’t updated.
It can take 24-48 hours for the tracking information to activate and display in the carrier’s system after you receive the shipping confirmation email. If your tracking has not updated after 48 hours, please contact us.

My order says delivered, but I didn’t receive it.
First, please check around your property, including with neighbors or in a secure location. If you are still unable to locate the package, please contact the carrier directly for more detailed delivery information. If the issue remains unresolved, please contact us for further assistance.

Products & Sizing

How do I find the right size?
We provide detailed size charts for each product to help you determine the best fit. We recommend comparing your measurements to those on the chart for the most accurate sizing. You can find the size chart on each product page.

Are your products true to size?
Our products are generally designed to fit as expected based on our size charts. We recommend consulting the specific size guide available on each product page for the most accurate fit information. Customer reviews can also offer helpful insights into the fit of an item.

What is the fabric composition of your products?
The fabric composition and care instructions for each item are listed in the “Details” or “Specifications” section on the product page.

Do you offer gift cards?
Yes, we offer electronic gift cards in various denominations. They are delivered via email and can be used for purchases on our website.

Account & Website

How do I create an account?
You can create an account by clicking on the “Account” link and selecting “Register.” You will need to provide your email address and create a password.

I forgot my password. How can I reset it?
Click on the “Account” link and select “Forgot Your Password?” Enter the email address associated with your account, and we will send you a link to reset your password.

How do I sign up for your newsletter?
You can sign up for our newsletter by entering your email address in the subscription box located at the bottom of our website pages.

Promotions & Discounts

How can I apply a promo code?
You can enter your promo code in the designated field in the shopping cart during checkout. Click “Apply” to update your order total.

The promo code I’m using isn’t working.
Please ensure the code has been entered correctly, without any spaces. Also, check the terms and conditions of the promotion, as some codes may have specific eligibility requirements or expiration dates.

Can I use multiple promo codes on one order?
Typically, only one promo code can be used per order. Please check the specific terms of the promotions for details.

Care & Repairs

How should I care for my garment?
Please follow the care instructions on the label of your garment. For specific care questions, you can find general guidance on our website.

Do you offer repair services?
We do not currently offer repair services. We recommend consulting a local tailor or specialist for any repair needs.

Other Questions

Do you have a physical store?
We are an online retailer and do not operate physical store locations.

How can I learn more about your company?
To learn more about our brand’s heritage and values, please visit the “Our Story” section on our website.

I have a question that isn’t answered here.
For any other inquiries, please visit our Customer Service page at linkschic.com for further assistance.